return and cancelation

Cancellation, Return & Refund Policy

We want you to be happy with your purchase. Please read our policy carefully to understand how cancellations, returns, and refunds work for orders placed with us.

1. Order Cancellations

• Orders can be cancelled before they are shipped.

• Once an order has been shipped, cancellation is no longer possible. You may still refuse the delivery or request a return after receiving the item (see Return Policy below).

• To cancel your order, contact our Customer Care team as soon as possible.

2. Return Eligibility

You can request a return if:

• The item is damaged, defective, missing parts, or different from what you ordered.

• The return request is placed within 7 days of delivery.

• The item is in unused condition, with all tags, labels, and original packaging intact.

• Certain products are non-returnable due to hygiene, safety, or customisation reasons. This includes (but is not limited to) personal care products, undergarments, swimsuits, perishable goods, and items marked “Non-returnable” on the product page.

3. Return Process

1. Contact our Customer Care team to request a return.

2. We will arrange a free pickup from your address (where available). In some cases, you may be asked to ship the item back yourself, and we’ll reimburse reasonable shipping charges.

3. The item will be inspected once we receive it.

4. If approved, your refund will be processed within 7 business days.

4. Refunds

• Refunds are issued to your original payment method or as store credit, based on your preference.

• Refund amounts exclude any shipping fees paid at the time of order (unless the return is due to our error).

• If you used a voucher, discount code, or gift card, the refunded amount may be adjusted accordingly.

5. Exchange Policy

• Exchanges are subject to product availability.

• If the requested replacement is unavailable, we will issue a refund.

• Price differences (if any) will be adjusted during the exchange process.

6. Special Notes

• Please do not return items without our confirmation, as they may not be accepted.

• We reserve the right to reject returns that do not meet our conditions.

• In case of disputes, our decision will be final.

Customer Care Contact:
📧 Email: trendyfreak29gmail.com
📞 Phone: 8287043409
🕒 Hours: 9AM to 6PM