At Trendy Freak, customer satisfaction is our top priority.
If you’re not completely happy with your purchase, we offer an easy return and
exchange process.

1. Customers can request a return within 7 days of delivery.
2. Items must be unused, unwashed, and in original condition with all tags attached to be eligible for return.
3. To initiate a return or exchange, customers should visit our website and go to the “Return or Exchange” section or directly access our return
   portal.
4. Customers must enter their order number and email or phone number used during checkout.
5. After selecting the item(s) for return, customers can choose whether they want a refund, exchange, or store credit.
6. We offer two return methods:

• Pick-up at your doorstep by our courier partner.
• Self-shipping the product to our warehouse (details will be shared during the return process).

1. Returned items must be packed properly with all original tags and packaging before handover or shipping.
2. Once The returned product is received and passes inspection:

• Refunds (if applicable) will be processed within 5–7 business days to the original payment method or as store credit.
• Exchange orders will be dispatched soon after approval.

1. Products bought during a sale or discount may not be eligible for return unless they are damaged or defective.
2. COD orders are eligible only for store credit or exchange.
3. If a customer receives a damaged or defective item, they must report it
   within 24–48 hours of delivery along with supporting photos.

For assistance, customers can reach out to us via:

• WhatsApp/Call:
  +91-8287043409
• Email:
  trendyfreak29gmail.com

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trendyfreak29@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trendyfreak29@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trendyfreak29@gmail.com.

At times, the returns policy may vary. To get the exact information, always refer to the Terms and Conditions of the promotion running at that time. That said, we always strive to keep our policies as flexible and customer friendly as possible. ☺

Please don't do that! We have a very flexible policy where you can create a Return on app, website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.

Contact Us We will help you with the process. At 8287043409

This happens very rarely, only if we encounter a technical glitch while processing your refund. Don't worry! you can still get your amount in the bank account by visiting Order details page and re-submitting the bank account details. In case this is still failing, it may be due to : 1. Incorrect account details 2. Restriction on account by the Bank If so, your bank will be able to fix it for you. In case the issue still persists, please reach out to us and we will be happy to help.

Shipping charges are non-refundable.

Not at all! You do not need to return the whole order. Just return the items you don’t want.

Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.

Once the returned product has been picked up, you will be notified of the promised date of refund. Before this date, a refund should get initiated. Once initiated, it should reflect in your account based on your mode of payment.

We strive to service all pin codes in India for forward and reverse delivery. But don't worry, even if your pin code is not serviceable, you can still return the product by shipping it to us. In some cases, you can also drop the return item at one of our Trends stores. Please login and selct the relevant order for more details.

We promise to refund the entire amount paid for the product, including any taxes that were paid - no strings attached! The mode of refund depends on the mode of payment for the order.

Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.